Legal Information

The FSA assesses firms by the following six Consumer Outcomes. To determine the future level of regulatory attention, business leaders such as Practice Principals have to ensure that they have evidence to support local delivery against all six Consumer Outcomes by themselves, their PFA’s and their support staff. The FSA requires that certain information be provided to the client prior to business being transacted so that the relationship between the client and the firm is clearly stated and understood. Some of our documents use the Keyfacts logo required by the FSA. Please download and read the following Key Facts Document

Outcome 1 - Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture

Outcome 2 - Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly

Outcome 3 - Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale

Outcome 4 - Where customers receive advice, the advice is suitable and takes account of their circumstances

Outcome 5 - Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect

Outcome 6 - Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provide, submit a claim or make a complaint